Privacy Policy

Skyseen is a professional manufacturer of custom commercial signage, illuminated letters, 3D metal signs, lightbox, digital display signage, registered and operated from China. This Privacy Policy governs the collection, use, storage, protection and disclosure of personal information collected through our official website https://skyseensign.com, and complies with global data protection regulations including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), UK GDPR, Australia Privacy Act, Canada PIPEDA and other applicable local privacy laws worldwide.

1. Who We Are

Website Address: https://skyseensign.com

Operating Entity: Skyseen

Contact Email: sales@skyseen.com

2. Types of Information We Collect

We only collect personal data that you actively and voluntarily submit to us, mainly through our online quotation request form, contact inquiry form and direct email communication. No passive hidden data collection will be conducted without legal basis.

2.1 Voluntarily Submitted Personal Information

  • Personal information: Full name, job title
  • Business contact information: Company name, business email address, phone number, WhatsApp / Skype contact
  • Business background: Company address, industry type, project requirements, size, material, installation environment and other customized demands for signage production

2.2 Automatically Collected Technical Data

When you browse our website, we may automatically collect non-identifiable technical information for website operation optimization:

  • IP address, access time, page browsing path, stay duration
  • These data cannot be used to identify your personal identity alone.

Device model, operating system, browser type and version

3. Purpose of Using Your Personal Data

We use your collected information strictly for the following legitimate business purposes only:

  1. Reply to your product consultation, calculate formal quotation for customized sign projects, communicate design drafts, production progress, packaging, shipping and delivery arrangements;
  2. Provide after-sales support, warranty service, technical guidance and follow-up business communication after order completion;
  3. Send our latest product catalogs, new craft introductions, factory workshop updates and industry market information (you can unsubscribe from marketing emails at any time free of charge);
  4. Maintain website normal operation, analyze visitor access habits, optimize page loading speed, product display and user experience;
  5. Comply with legal obligations, resolve commercial disputes, prevent fraud and ensure transaction security.

4. Third-Party Embedded Content on Our Website

Our website may embed third-party content such as Google Maps, YouTube product showcase videos, social media share buttons and external picture resources.

When you click or browse these embedded modules, the third-party platform may set its own cookies, collect browsing data and track user interactions according to their own privacy rules. Skyseen has no control over the data policies of these external websites, and we suggest you check their independent privacy notices separately.

5. Data Storage & Retention Period

  1. All your business inquiry data and personal contact information will be securely stored on our encrypted server. We will retain your records for 3 years counting from the last valid communication. After the retention period expires, we will permanently delete or fully anonymize all related personal data;
  2. We will only reserve partial necessary information if required by Chinese law, tax supervision, international trade regulations or dispute evidence preservation, and such reserved data will be locked for strict access control.

6. Global Users’ Legal Rights to Personal Data

Based on the privacy laws applicable to your country or region of residence, you may enjoy the following rights:

  1. Right to lodge a complaint: File a complaint with your local official data protection authority if you believe your privacy rights are infringed.
  2. Right to access: Request a full copy of all personal data we have stored about you;
  3. Right to rectification: Ask us to correct inaccurate or incomplete information;
  4. Right to erasure: Request complete deletion of your personal contact and inquiry records;
  5. Right to withdraw consent: Revoke your permission for us to send marketing emails at any time;
  6. Right to data portability: Obtain your personal data in a readable standard format;

7. Cookie Statement

Our website uses functional, analytical and marketing cookies to improve browsing experience and measure website traffic performance.

For detailed classification of cookies, specific usage scope and your independent consent options to accept or reject non-essential cookies, please refer to our independent Cookie Policy page: https://skyseensign.com/cookie-policy

8. Revision of This Privacy Policy

Skyseen reserves the right to update and revise this Privacy Policy irregularly to adapt to updated global legal requirements and business adjustments. The revised version will be published on this page with a new effective date. Your continuous use of our website after the update constitutes your recognition and acceptance of the latest policy.

9. Contact Us for Privacy Inquiries

If you have any questions, requests or concerns regarding this Privacy Policy and personal data processing, please contact us via:

Email: sales@skyseen.cn

Company: Skyseen

Website: https://skyseensign.com

Product Enquiry